Latest and updated jobs in Telenor Pakistan 2020

Telenor Pakistan Jobs Service Operations Support Officer IT

Last Date to Apply:  8th May, 2020

Division: Telenor GSS Pakistan

Position Title: Service Operations Support Officer – IT

Job Group: 1A

Location: Islamabad

Department: DCP IT 

Position Related:

Telenor Global Shared Services Pakistan, a Shared Service Centre, is a service provider of IT Solutions and various allied IT and functional support services in finance & accounts to Telenor Group companies globally. Telenor GSS Pakistan helps Telenor Business Units to handle their day to-day, non-core and repetitive processes and operations so that they can focus their energies and resources on strategic initiatives that give them a competitive edge.

Eligibility Criteria

• Education: BS(CS), BS(IT), MIT,BS(SE)
• Certification: (will be given preference): ITIL V3 Foundation Microsoft Related Certifications (MCSA/MCSE)

Work experience:

• 2 – 3 years of proven support experience on Microsoft Platforms e.g. Azure, Office365 complete suite, Windows 10, Exchange, SFB, SharePoint online.
• Good understanding and experience of  network connectivity, IT security,  IT architecture and infrastructure
• Good understanding and experience of ITIL framework.
• Customer service oriented: excellent communication skills (both written and oral) and positive customer-centric attitude
• Excellent analytical and problem-solving skills
• Sense of urgency and self-motivation; ability to work under pressure and meet deadlines.
• Experience within IT development, outsourcing and offshore delivery organizations and with Shared Service deliveries
• Team player, but also analytical and able to work individually and independently. 

Potential Career Path:

• Domain lead in Service Operations (IT, Fin, HR)
• Service Management Analysts /Lead . Apply