Telenor Pakistan Jobs Service Operations Support Officer IT
Last Date to Apply: 8th May, 2020
Division: Telenor GSS Pakistan
Position Title: Service Operations Support Officer – IT
Job Group: 1A
Location: Islamabad
Department: DCP IT
Position Related:
Telenor Global Shared Services Pakistan, a Shared Service Centre, is a service provider of IT Solutions and various allied IT and functional support services in finance & accounts to Telenor Group companies globally. Telenor GSS Pakistan helps Telenor Business Units to handle their day to-day, non-core and repetitive processes and operations so that they can focus their energies and resources on strategic initiatives that give them a competitive edge.
Eligibility Criteria
- Education: BS(CS), BS(IT), MIT,BS(SE)
- Certification: (will be given preference): ITIL V3 Foundation Microsoft Related Certifications (MCSA/MCSE)
Work experience:
- 2 – 3 years of proven support experience on Microsoft Platforms e.g. Azure, Office365 complete suite, Windows 10, Exchange, SFB, SharePoint online.
- Good understanding and experience of network connectivity, IT security, IT architecture and infrastructure
- Good understanding and experience of ITIL framework.
- Customer service oriented: excellent communication skills (both written and oral) and positive customer-centric attitude
- Excellent analytical and problem-solving skills
- Sense of urgency and self-motivation; ability to work under pressure and meet deadlines.
- Experience within IT development, outsourcing and offshore delivery organizations and with Shared Service deliveries
- Team player, but also analytical and able to work individually and independently.
Potential Career Path:
- Domain lead in Service Operations (IT, Fin, HR)
- Service Management Analysts /Lead . Apply
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